Host Policies & Best Practices

By Khurram Iqbal

Welcome to Llivo’s Host Policies & Best Practices Hub. This is your one-stop resource for understanding the rules, compliance requirements, and proven tips that will help you:

Stay compliant with Llivo policies and local laws
Build trust with guests
Increase visibility in search results
Maximize your rental income

Quick Navigation

Listing Policies {#listing-policies}

To maintain consistency and guest trust, every host must follow Llivo’s core listing requirements:

Accurate property descriptions (rooms, amenities, house rules, limitations) High-quality images (interior, exterior, amenities) Compliance with local laws (permits, zoning, taxes) Clear cancellation/refund policy (choose from Llivo’s options)

Rental Compliance {#rental-compliance}

Before publishing your listing, check:

Do you need a short-term rental license?
Are there local occupancy taxes?
Does your HOA or apartment building allow rentals?

Pet Policy Guide {#pet-policy}

Allowing pets can boost bookings, but you need clear rules.

Sample Pet Policy Template:

✅ Pets allowed up to [weight limit]
✅ $XX cleaning fee applies
❌ No pets on furniture
❌ Restricted breeds (if applicable)

Managing Your Listing {#managing-your-listing}

Best practices to keep your property competitive:

Update your calendar weekly.
Use competitive pricing or seasonal discounts.
Respond to guest inquiries within 1 hour (set up auto-replies).
Refresh your listing photos yearly.

Tip: Properties with 10+ photos see up to 35% more bookings.

Relationship with Renters {#relationship-with-renters}

Strong communication = better reviews.

Message Template: Pre-arrival “Hi [Guest Name], we’re excited to host you from [date]! Here’s check-in info and a local tip: [tip]. Let us know if you have any questions.”

Conflict Resolution Tip: Always respond within 24h to issues and document with photos/messages in Llivo’s app.

Essential Amenities {#essential-amenities}

Guests expect:

Reliable Wi-Fi
Fresh linens & towels
Toiletries (soap, shampoo)
Kitchen basics (utensils, cookware)
Safe & secure entry

Customer & Disability Support {#support}

Customer Support: Visit Llivo Support for account or booking help.
Accessibility/Disability Support: Hosts are encouraged to provide ramps, accessible bathrooms, and step-free entrances where possible.

If you cannot meet accessibility needs, clearly state this in your listing.

Create a Standout Listing {#standout-listing}

Tips to make your listing shine:

Use descriptive titles (e.g., “Cozy Cabin with Mountain Views”)
Add a welcome guide PDF for guests
Highlight unique features (pool, rooftop, pet-friendly, near airport)

FAQs {#faqs}

Q: What happens if I break Llivo’s listing policies? A: Your listing may be suspended or permanently removed.

Q: Can I customize cancellation policies? A: Yes, Llivo provides flexible, moderate, and strict cancellation options.

Q: Do I need a rental license? A: Requirements vary by city. Check local regulations before hosting.

Next Steps

Use the checklists and templates above to update your listings.
Make sure your rental complies with both Llivo and local laws.
Review this hub regularly — policies may change.

Ready to host? Sign up on Llivo today.